Terms of Service

These Terms of Service ("Agreement") constitute a legally binding contract between Arihant AI ("Arihant AI," "Company," "we," or "us") and the corporate entity or individual subscribing to or accessing our Services ("Customer," "Client," or "you").

By executing an Order Form, signing a digital statement of work, or accessing our cloud ERP applications, you represent that you have the legal authority to bind your organization to this Agreement. This Agreement governs all modules subscribed to, including CRM, Sales, Purchase, Inventory, Manufacturing, Financial Accounting, CA Practice Automation, and custom API integrations.

We engineer our cloud ERP architecture for mission-critical industrial reliability:

• Service Availability: We commit to maintaining a minimum monthly uptime percentage of 99.9% for production cloud ERP instances, excluding scheduled maintenance windows.
• Maintenance Windows: Routine software updates and kernel patches are scheduled during off-peak weekend hours (between 11:00 PM IST Saturday and 04:00 AM IST Sunday) with a minimum of 48 hours prior notification.
• Incident Support Response: Critical production downtime tickets are triaged within 60 minutes with 24/7 emergency escalation engineering.

Customer is responsible for administering user credentials and role-based permissions:

• Credential Safeguards: Customer administrators must enforce strong passwords, multi-factor authentication (MFA) for privileged accounts, and promptly deactivate credentials for departing personnel.
• Prohibited Activities: Customer agrees not to reverse-engineer, decompile, probe, or run automated penetration scans against our production clusters without prior written authorization from our Security Officer.

Commercial billing terms are outlined in Customer's specific Order Form:

• Payment Schedules: Subscription invoices are issued in advance on an annual or quarterly basis and are payable within 15 calendar days from the invoice date unless explicitly agreed otherwise.
• Statutory GST Compliance: Invoices issued to Indian customers include applicable Goods and Services Tax (GST). Customer is responsible for providing valid GSTIN details for statutory tax credit reconciliation.
• No Withholding Offsets: Invoices are payable in full. If applicable tax laws require statutory withholding at source (TDS), Customer shall provide formal Form 16A TDS certificates in a timely manner.

Arihant AI shall not access Customer's operational database records except as strictly required to provide ongoing technical maintenance, perform database migrations, or as formally authorized by Customer for support troubleshooting.

Both parties mutually agree that all business strategies, client lists, software source code, financial terms, and architectural diagrams exchanged during the relationship constitute Confidential Information.

• Duty of Care: Each party agrees to exercise the same degree of care (and not less than reasonable care) to protect the other party's Confidential Information from unauthorized disclosure.
• Exceptions: Confidential Information does not include information that becomes publicly known without breach of this Agreement or is required to be disclosed pursuant to judicial summons or statutory compulsion.

Arihant AI and its licensors retain all intellectual property rights, trademarks, patents, copyright, and proprietary algorithms embodied in the core ERP application framework, user interface layouts, backend microservices, and documentation. No rights are granted to Customer other than the limited access license expressly set forth herein.

Arihant AI warrants that the Services will perform substantially in accordance with the published technical documentation and that we implement reasonable enterprise security controls in line with ISO 27001 principles.

Except as expressly set forth herein, the Services are provided on an "as is" and "as available" basis without implied warranties of merchantability or fitness for a particular bespoke purpose not agreed in writing.

To the maximum extent permitted under applicable law:

• Aggregate Liability Cap: In no event shall either party's aggregate commercial liability arising out of or related to this Agreement exceed the total subscription fees paid by Customer during the twelve (12) months preceding the incident.
• Consequential Damages: Neither party shall be liable for indirect, incidental, punitive, or consequential damages, including loss of profits, business interruption, or anticipated savings.

This Agreement commences upon the date of service activation and continues for the subscription duration specified in Customer's Order Form:

• Automated Renewal: Subscriptions automatically renew for successive 12-month periods unless either party delivers written notice of non-renewal at least thirty (30) days prior to expiration.
• 30-Day Data Export Window: Upon contract expiration or termination, Customer will be provided with a thirty (30) day grace window to download complete cryptographic exports of their databases in open formats (SQL dumps, CSV, or Excel).
• Secure Data Deletion: Following the 30-day export window, Customer production databases will be decommissioned and permanently purged from server disks.

This Agreement shall be governed by and construed in accordance with the laws of the Republic of India:

• Amicable Negotiation: In the event of any operational dispute, authorized executive representatives from both parties will attempt to resolve the issue amicably within thirty (30) days.
• Exclusive Jurisdiction: Any unresolved dispute, controversy, or claim arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the competent courts located in Ahmedabad, Gujarat, India.

All formal legal notices under this Agreement must be delivered in writing to: